Last Updated: December 15, 2025

Inspire 360HR is committed to providing accessible and inclusive services to all clients and website visitors in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), including the requirements of the Accessibility Standards for Customer Service and the General Requirements of the Integrated Accessibility Standards Regulation (IASR), O. Reg. 191/11.

This policy applies to the provision of HR consulting services and reflects our commitment to meeting the accessibility needs of persons with disabilities in a timely and effective manner.

As a sole proprietor HR consulting practice, Inspire 360HR is committed to:

• Treating all clients with dignity and respect
• Providing services in a manner that respects the independence of persons with disabilities
• Integrating accessibility considerations into all business practices
• Providing equal opportunity to access our services

Assistive Device: Any device used by a person with a disability to help with daily living activities, including but not limited to wheelchairs, walkers, white canes, oxygen tanks, and communication devices.

Disability: As defined in the Ontario Human Rights Code and AODA, any degree of physical disability, infirmity, malformation or disfigurement, a condition of mental impairment or developmental disability, a learning disability, or a mental disorder.

Service Animal: An animal that is being used by a person with a disability for reasons relating to the person's disability, where it is readily apparent or where the person provides documentation from a regulated health professional confirming the animal is required.

Support Person: Any person who accompanies a person with a disability to provide assistance with communication, mobility, personal care, medical needs, or access to services.

Inspire 360HR is committed to communicating with clients with disabilities in ways that take into account their disability.

Communication Methods Available:

• Telephone communication
• Email correspondence
• Website contact form
• In-person communication at client sites
• 
  

Requesting Accessible Communication:
Clients may request accessible communication formats or supports by:

• Contacting us by phone at [phone number]
• Sending an email to [email address]
• Submitting a request through our website contact form

Upon request, we will consult with the client to provide information and communications in an accessible format or with communication supports that take their disability into account. We will do so in a timely manner and at no additional cost. Where Inspire 360HR cannot provide information in a requested format, we will consult with the client to determine an alternative accessible format or communication support.

Inspire 360HR welcomes clients who use assistive devices to access our services.

Clients are permitted and encouraged to use their own personal assistive devices when accessing our services at client sites or during virtual consultations. We are committed to facilitating an accessible experience. Should any barriers be identified at a proposed meeting location, we will work directly with the client to determine a suitable alternative arrangement or location.

Inspire 360HR welcomes service animals accompanying clients with disabilities.

Policy:

• Service animals are permitted to accompany clients at all meetings and service locations where Inspire 360HR provides services
• When services are provided at third-party client sites, we will work with the host organization to ensure service animals are accommodated in accordance with AODA requirements
• If a service animal is excluded by law from a particular premises, we will work with the client to provide services through another way

Identification:
If it is not readily apparent that an animal is a service animal, we may ask for documentation from a regulated health professional (e.g., physician, nurse, psychologist) confirming the animal is required for reasons relating to the person's disability. An animal that provides only emotional support, comfort, or companionship is not considered a service animal under the AODA.

Inspire 360HR welcomes support persons accompanying clients with disabilities.

Policy:

• Clients with disabilities may be accompanied by a support person at all meetings and service locations
• A support person will be permitted to attend meetings and consultations to provide assistance to the client
• Given the confidential nature of HR consulting services, clients will be informed at the outset of any consultation that confidential or sensitive employment information may be discussed, and the client's consent to the support person's presence during such discussions will be obtained
• We may only require a support person to accompany a client with a disability if it is necessary to protect the health or safety of the client or others on the premises

No Additional Fees:
Inspire 360HR will not charge fees for support persons accompanying clients.

In the event of a planned or unexpected disruption to services used by people with disabilities, Inspire 360HR will provide notice as soon as practicable.

Notice Will Include:

• Reason for the disruption
• Anticipated duration of the disruption
• Description of alternative services or options available

Method of Notice:
Notice will be provided through one or more of the following methods as appropriate:

• Direct communication to affected clients via phone or email
• Notice posted on our website homepage
• Voicemail message on business phone line

Inspire 360HR welcomes feedback on how we provide accessible services to clients with disabilities.

How to Provide Feedback:
Clients may provide feedback by:

• Phone: [phone number]
• Email: [email address]
• Website contact form: [website URL]
• Written correspondence to: [business address]

Our Commitment:

• All feedback will be reviewed by [Owner Name]
• Feedback will be acknowledged upon receipt
• We will investigate all feedback and provide a formal response outlining any resulting actions within 15 business days
• This response will be provided in an accessible format upon request
• Feedback will be used to improve our accessibility practices

Complaints:
If a client is not satisfied with our response to accessibility feedback, they may escalate concerns to the Accessibility Directorate of Ontario.

Maura Richardson, as the sole proprietor of Inspire 360HR, has completed training on the requirements of Ontario's accessibility laws, including the Customer Service Standard, the IASR, and the Ontario Human Rights Code. Training includes how to interact and communicate with people with various types of disabilities and how to support clients who use assistive devices, service animals, or support persons.

Training Documentation:

• Training completion date: [Insert Date]
• Training records are maintained and available upon request
• Training will be refreshed as required when policies or practices change

As a sole proprietor with no employees or contractors, Inspire 360HR will ensure that any future staff, volunteers, or contractors who interact with clients on behalf of the business receive appropriate AODA training upon commencement of their duties.

In compliance with the Integrated Accessibility Standards Regulation, Inspire 360HR is committed to ensuring its website and all new web content conforms with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A. As part of our ongoing commitment, we will work towards meeting Level AA criteria where practicable.

Current Accessibility Features:

• Accessible contact form for service inquiries
• Alternative contact methods (phone and email) prominently displayed
• Clear navigation and page structure
• Readable fonts and appropriate color contrast

Ongoing Commitment:
We are committed to continuously improving website accessibility and welcome feedback on any accessibility barriers encountered on our website.

Alternative Access:
If a client experiences difficulty accessing information on our website due to a disability, they may contact us directly by phone or email, and we will provide the information in an alternative accessible format.

Availability:
This policy is publicly available on our website. Upon request, we will provide this policy and any other public documents in an accessible format or with communication supports, in consultation with the person making the request to determine suitability.

This Accessibility Policy is:

• Posted on our website at [URL]
• Available upon request at no charge

Format Options:
Upon request, this policy can be provided in alternative formats including:

• Large print
• Electronic format (email or accessible PDF)
• Verbal explanation via phone

Review:
This policy will be reviewed at least once every three years, or whenever there are significant changes to our business practices or applicable accessibility legislation.

Questions:
For questions about this policy or to request this policy in an alternative format, please contact:

Maura Richardson
Inspire 360HR
Phone: 905.467.6041
Email: Maura@Inspire360HR.ca